Select the right suppliers, improve performance and build relationships that deliver lasting value
Supplier value does not end with selection or contract award. Organisations need a structured approach to segment suppliers, monitor performance, address underperformance and develop relationships that support service, innovation, resilience and continuous improvement.
This practical two-day workshop equips participants to manage the supplier lifecycle — from market search, prequalification and selection through onboarding, performance review, development and relationship governance. Participants will design meaningful scorecards, conduct constructive reviews and choose interventions suited to each supplier.
Using supplier cases and performance information, participants will diagnose issues, balance corrective and collaborative approaches, and create a focused supplier-improvement plan.
Reserve a place on the next run
Full outline, dates and fees
What you will take away
- A supplier-segmentation matrix
- A balanced performance scorecard
- A supplier-improvement plan
Working documents built during the two days, ready to apply in your organisation.
Two days, built for practice
- Define the Supplier Strategy
Align supplier requirements, sourcing channels, category characteristics, risk and relationship expectations with business needs.
- Source and Prequalify Suppliers
Use market research, digital sourcing, supplier information and proportionate due diligence to build a credible supplier pool.
- Evaluate and Select Suppliers
Apply weighted criteria, scorecards, commercial analysis, risk assessment, negotiation and documented approval.
- Onboard and Mobilise Suppliers
Confirm obligations, governance, systems, data, performance measures, communications and operational readiness.
- Segment Suppliers and Relationships
Differentiate transactional, leverage, bottleneck and strategic suppliers to apply the right level of management.
- Measure Supplier Performance
Develop balanced indicators for quality, delivery, cost, service, innovation, risk, sustainability and responsiveness.
- Conduct Reviews and Correct Underperformance
Use evidence-based reviews, root-cause analysis, corrective actions, escalation and improvement tracking.
- Develop Suppliers and Relationship Value
Apply capability development, joint improvement, recognition, innovation and governance to strengthen outcomes.
For those who select and manage suppliers
Procurement, purchasing, supplier-relationship, category, sourcing, contract and vendor managers, together with experienced executives responsible for supplier selection or performance. Also relevant to operations, quality, engineering, logistics and supply chain professionals who manage supplier delivery and improvement.
Deliver this programme in-house
Run it for your team at your premises — in Singapore or overseas — tailored to your organisation's categories and operations, or go further with a fully customised engagement.
