Build practical capability in supply chain relationship management
Strengthen your understanding of customer and supplier relationship management within the supply chain so you can support stronger partnerships, smoother collaboration, and more reliable end-to-end operations.
The Executive Certificate in Supply Chain Relationship gives working professionals a focused, foundation-level grounding in managing the relationships that hold a supply chain together. This short course combines one digital learning module and one applied skills project, so learners can build job-ready knowledge in just a few weeks.
Customer and supplier relationship management in one executive certificate
Strong supply chains are built on strong relationships
Modern supply chains depend on trusted, well-managed relationships with both customers and suppliers. When these relationships are managed well, organisations enjoy better service levels, more reliable supply, and closer collaboration across the chain. This certificate helps learners build a practical foundation in customer relationship management and supplier relationship management, along with the technology that supports them, so they can contribute confidently to more connected and dependable operations.
What you will learn
Through this certificate, learners gain practical knowledge of customer relationship management and supplier relationship management in the supply chain, how to implement them, and the technology that enables them, then apply this understanding through a hands-on skills project.
Customer relationship management
Build a clear understanding of customer relationship management (CRM) and its role within supply chain management.
Implementing supply chain CRM
Learn how to put customer relationship management into practice across supply chain operations.
Supplier relationship management
Understand supplier relationship management (SRM) and how it strengthens supply and collaboration in the chain.
Implementing supply chain SRM
Learn how to implement supplier relationship management to support reliable and connected supply.
Technology in SRM systems
Understand the technology that underpins SRM systems and supports relationship management across the supply chain.
Applied skills project
Apply CRM and SRM concepts through a short, hands-on skills project that turns course content into practical capability.
A two-module certificate built for both knowledge and application
This executive certificate course comprises one digital learning module and one applied skills project.
Supply Chain Relationship Management (Digital Learning)
A digital learning module that supports self-directed study through online learning and videos, helping learners build a practical foundation in customer and supplier relationship management within the supply chain.
- Customer Relationship Management (CRM) in SCM
- Implementing Supply Chain CRM
- Supplier Relationship Management (SRM) in SCM
- Implementing Supply Chain SRM
- Technology in SRM System
Skills Project
A short, hands-on project module in which learners apply the course content to a practical supply chain relationship scenario, consolidating their understanding of CRM and SRM through applied work.
Flexible for working professionals, structured for measurable learning
6 weeks part-time
The certificate can be completed within 6 weeks.
Weekday evening classes
Lecture timings for part-time classes are on weekday evenings from 7.00 pm to 10.00 pm.
In-person and virtual
Classes are conducted 1 to 2 times per week in both in-person and virtual formats.
Blended learning mode
Students attend class lectures and also undertake self-directed learning through digital learning and online videos.
Project and online assessment
Learning is assessed through the Skills Project and the Digital Learning module, which is assessed through an online examination.
Regular intakes
This course is scheduled to commence in January, March, June, September and December, subject to change. Venue: Trade Association Hub (TA Hub).
Designed for professionals building supply chain relationship skills
- Working professionals in procurement, purchasing, supply, and customer service functions
- Operations and supply chain staff who want focused knowledge of CRM and SRM practice
- Adults seeking a foundation-level, job-ready qualification in supply chain relationships
- Learners who want a short course to build confidence before wider supply chain study
Entry criteria
- At least 21 years old
- At least 1 year of relevant work experience
- Applicants who do not meet the criteria but have at least 3 years of relevant work experience may be considered on a case-by-case basis, subject to review by the Academic Board
Credentials that recognise both qualification and digital achievement
Learners who successfully complete all modules receive the certificate qualification, with an additional digital competency recognition opportunity for strong performance in the online module examination.
Executive Certificate in Supply Chain Relationship (ECSCR)
Students must pass all modules to complete the course successfully and to be awarded the Executive Certificate in Supply Chain Relationship.
Digital Certificate of Competency
Learners who attain a minimum score of 80% for the Digital Learning module examination will also receive a Certificate of Competency.
A pathway toward SIPMM professional designations
The Digital Certificate of Competency earned in this course can count toward SIPMM’s professional designation pathways, including the Accredited Sustainability Professional (ASP™) and Accredited Artificial Intelligence Professional (AIP™) designations. These designations recognise a professional’s experience, skills, and competence in the field.
A trusted institute for professionals in logistics, procurement, and supply chain
Sought after by employers worldwide, SIPMM graduates often advance to the next level in their careers and benefit from industry networking and career opportunities.
Build a competitive edge through industry-relevant knowledge and digital learning that connects best practice with emerging developments.
Learn under experienced practitioners and subject experts through engaging and practical learning.
Study within a professional development ecosystem built to support long-term growth in the supply chain sector.
Build job-ready supply chain relationship skills with a focused executive certificate
Build practical knowledge in customer and supplier relationship management, apply it through a hands-on skills project, and position yourself for the next stage of your professional growth.