Effective Reverse Logistics Management

What you will be able to do

By the end of this programme you will be able to:

• Classify returns using reverse logistics category management
• Manage return shipments through each key step
• Apply techniques and methodologies to reduce return rates
• Reduce the cost of reverse logistics operations
• Weigh corporate and ecological considerations in a circular supply chain

Programme outline

Returned products form part of a circular supply chain and carry cost as well as corporate and ecological implications for the organisation. This programme covers the primary components of reverse logistics, reverse logistics category management, the key steps of managing return shipments and cost reduction techniques of reverse logistics, supported by industry cases of reverse logistics operations. Afterwards you will be able to manage return shipments, apply techniques and methodologies to reduce return rates, and weigh the corporate and ecological considerations behind the key success factors for effective reverse logistics.

1. Reverse Logistics and Circular Supply Chain
2. Corporate and Ecological Considerations of Reverse Logistics
3. Primary Components of Reverse Logistics
4. Reverse Logistics Category Management
5. Key Steps of Managing Return Shipments
6. Techniques to Manage Products Returns
7. Methodologies to Reduce Return Rates
8. Cost Reduction Techniques of Reverse Logistics
9. Industry Cases of Reverse Logistics Operations
10. Key Success Factors for Effective Reverse Logistics
11. Practical Exercises on Managing Reverse Logistics Operations

Who should attend

You own the returns process, and with it the cost of returned products and the categories they fall into. The programme is written for Logistics Managers, Warehouse Supervisors, Customer Service Managers, Operations Executives and Supply Chain Managers handling reverse logistics. It is equally useful to those answerable for returns cost or for the organisation's ecological commitments.

Approving this for your team? The programme is suitable for staff development budgets, and SIPMM can invoice your organisation directly and arrange group registrations.

Your trainer

Teaching is led by a facilitator with extensive experience holding leadership positions in logistics and supply chain, working through industry cases and exercises on managing reverse logistics operations.