Please visit the new SIPMM Publication site at publication.sipmm.edu.sg to read the article.
About the Author: Lee Yi Xian has substantive experiences in the logistics and shipping industry providing customer service. She is a member of the Singapore Institute of Purchasing and Materials Management (SIPMM). Yi Xin completed the Diploma in Logistics and Supply Management (DLSM) course on December 2018 at SIPMM.