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About the Author: Susan Tan has substantive years of experiences in the healthcare sector, specifically in the quality services area. Her job area emphasizes on quality improvement projects to improve work processes, thus igniting her interest in modern technologies. She is a member of the Singapore Institute of Purchasing and Materials Management (SIPMM). Susan completed the course on Diploma in Procurement and Supply Management (DPSM) in March 2018 at SIPMM Academy.