Essential Considerations for using a Global Logistics Service Provider

Written by Chan Thiam See, DLSM

by Chan Thiam See, DLSM

Global System Integrators and Global Service Providers leverage CA Technologies help solve business-critical, IT management issues and create highly scalable, customized solutions that allow customers to automate, manage and secure physical, virtual and cloud environments with confidence.

Warehouse Management System (WMS)

The WMS is vital because it helps control and manages day-to-day operations in a warehouse. It also can provide a solid foundation of the industry to best practices for receiving, put-away, inventory management, order processing, replenishment, picking or packing, as well as loading and shipping.

The warehouse management system can reduce the likelihood of errors that could occur when a product is shipped and help a company fulfill orders more rapidly and instantaneously trace ordered products within the warehouse.

Although the WMS can be complex and expensive to implement and run, however organizations can succeed with the benefits that can be justified, as follows:

• Improved Access of Information
• Improved Insight
• Improved Agility
• Better Collaborations
• Improved Productivity
• Improved Accuracy
• Reduced Training Time

Transportation Management System (TMS)

The TMS is a subset of supply chain management (SCM) that deals with the planning, execution, and optimization of the physical movements of goods. In simpler terms, it’s a logistics platform that enables users to manage and optimize the daily operations of their transportation fleets.

Over many years people have thought that the air cargo industry will diminish soon but it never. Some people have favored sea cargo over air cargo. But air cargo is the need of businesses because they can never transfer their unpreserved freight through sea cargo. Air cargo is reliable where everyone knows everything. The air cargo industry has abilities to overcome its technology tasks. Air cargo has collected statistics from customers and tried to deliver better facilities to advance their business.

Transportation Management System can help companies and supply chain professionals manage the freight and carriers.

A fully deployed transportation management system can benefit organizations from the following ways:

• Carrier contract management
• Risk management
• International logistics functionality
• Item visibility
• Parcel shipping support
• Freight settlement
• Business intelligence
• Benchmark data capability

Communications on Service Provider

We all know the importance of communication in our daily lives. Communication is even more valuable in a business environment as there are several parties involved. Various stakeholders, whether they are customers, employees or the media, are always sending important information to each other at all times. Therefore, we are using some form of communication to send a message. Effective communication plays a pivotal role in functioning a business.

Feature-rich platform Anytime, anywhere communications Always stay in contact and thereby improve the productivity Empowers remote staff/users Reduce costs with converged communications Reliable and supports localization One solution for all industries Real-time MIS & Dash Boards.

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Real-Time Location System (RTLS)

The RTLS helps to automatically identify and track the geographic location of objects and people in real-time. Generally, RTLS is used within a building or facility area. In a Real-Time Location System, a wireless Real-Time Location System tag or badge can be attached to an object or worn by a person, and the signal transmitted from the tag is received by a single fixed reference point to help locate the exact location of a particular tag. Real-Time Location System includes location sensors, location readers, battery-powered tags, application software, and network infrastructure.

These are a few leading players in the Real-Time Location System market – STANLEY Healthcare, Zebra Technologies, Aruba Networks (HP Enterprise), Impinj, Savi Technology, TeleTracking Technologies, Ubisense Group, AiRISTA, Awarepoint, Identec Group, and Alien Technology.

Reverse Logistics

Reverse logistics, management of returns, quality control, refurbishment, and repairs are a challenging set of processes for any business. Your clients expect immediate satisfaction of credits for returns as well as instantaneous repairs while you determine the status and appropriate debit or credit for each transaction. Every delay results in dissatisfaction for you and your customer.

Without specific operating procedures, each reverse transaction can lead to inefficiencies resulting in:

• Additional unnecessary costs, administrative, sales and operational
• Unhappy clients or customers
• Loss of client’s confidence in your ability to complete the transaction within their expectations

Reverse logistics is the process of moving goods beyond their typical destination for things like re-use, capturing value, or proper disposal. In supply chain networks, materials flow from suppliers through to end customers. Supply chain executives measure the effectiveness of that flow using the on-time delivery (OTD) metric. It is a common supply chain measurement, focused on ensuring delivery to the end customer is fast and efficient from the time the customer puts his or her order in place. However, the mission of your supply chain doesn’t necessarily end when the product reaches the end customer.

There are many reasons why customers return products, including the following:

• The customer bought the wrong product.
• The product was damaged upon arrival.
• The product did not match its description.
• The customer no longer wants the product.


The single point of contact at warehouse and transportation provider fronts a fully integrated, centrally managed logistics operation. Using integrated warehousing and transportation should result in greater levels of efficiency, better service and less room for failure. It should also translate into lower costs across the board, purely because of the inherent cost efficiencies of integrated systems. Customer service can be improved through visibility on orders, products, and stock, as well as reliable service levels and lead times. This also includes proactive exception management, the cost-saving can be realized through the creation of synergies in the network, consolidation and load optimization, as well as efficient utilization of logistics resources.


Alagappan Dasarathy, DLSM. (2018). “Integrating Warehousing and Transport Functions for EPC Project”. Retrieved from SIPMM:, accessed 18/06/2019.

Barley Li. (2017). “Real-Time Location System (RTLS)”. Retrieved from, accessed 19/06/2019.

HoKek Ming, DLSM. (2018). “Six Essential Areas for an Integrated Logistics System?”. Retrieved from SIPMM:, accessed 19/06/2019.

Iman Niroomand. (2017). “The importance of reverse logistics in your supply chain network”. Retrieved from, accessed 20/06/2019.

Jeffry, M. (2016). “6-reasons-why-integrated-warehousing-distribution-works”. Retrieved from, accessed 18/06/2019.

PLS Logistics. (2018). “Benefits of a Transportation Management System (TMS)”. Retrieved from, accessed 20/06/2019.

About the Author: Chan Thiam See has substantive years of experiences as a senior logistics specialist with a global supply chain provider. He is a member of the Singapore Institute of Purchasing and Materials Management (SIPMM). He completed the Diploma in Logistics and Supply Management (DLSM) on June 2019 at SIPMM Institute.