This content is a premium content. Become a member to read the full article.
About the Author: Kate Lim Boon Yar has substantial years of experience in customer service, including logistics operations. She holds an Executive Certificate in Supply Chain Management. Kate Lim is a member of the Singapore Institute of Purchasing and Materials Management (SIPMM). She completed the Diploma in Logistics and Supply Management (DLSM) on September 2020 at SIPMM Institute.