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About the Author: Michael Eng has more than 15 years of experience specifically in the logistics sector. He is currently Head of Sales for a global freight forwarding and logistics service provider, a company with expertise in intelligent logistics. He holds the WSQ Diploma and is a qualified member of the Singapore Institute of Purchasing and Materials Management (SIPMM). He completed the Advanced Diploma in Logistics and Supply Management (ADLSM) course on July 2018 at SIPMM Academy.