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About the Author: Jolynn Chong has more than 10 years of experience in business operations, management planning, and staff training and development. Her passion is engaging in a profession of continual improvement, enhancing new business skills, and creating values for organization growth. She holds a degree in Business Administration from the University of Western Sydney. Jolynn is a member of the Singapore Institute of Purchasing and Materials Management (SIPMM). She completed the Graduate Diploma in Supply Chain Management (GDSCM) on October 2020 at SIPMM Institute.